Terms of Service

Last updated: April 22, 2026

Plain English summary: Use RepGym to train your sales team. Don't abuse the service, don't hack it, pay your bills on time, and we'll keep it running for you. If something goes wrong, our liability is capped at what you paid us.

1. Acceptance of Terms

By accessing or using RepGym ("the Service"), you agree to these Terms of Service. If you don't agree, don't use the Service. If you're signing up on behalf of a company, you represent that you have the authority to bind that company to these terms.

2. The Service

RepGym is an AI-powered sales training platform that provides practice role-play scenarios, AI-generated feedback, progress tracking, and manager analytics. We may change, add, or remove features at any time.

3. Accounts

You must be 18+ to use RepGym.
You're responsible for keeping your password secure.
You're responsible for all activity under your account.
Notify us immediately if you suspect unauthorized access.
One account per person. Don't share logins across team members — add them as separate users.

4. Acceptable Use

You agree NOT to:

Use the Service for illegal purposes or in ways that violate any law
Attempt to reverse-engineer, decompile, or extract the source code
Use automated tools (bots, scrapers) to access the Service without permission
Upload malware, spam, or harmful content
Impersonate others or misrepresent your affiliation
Resell, sublicense, or offer the Service to third parties without our written consent
Circumvent our rate limits, usage caps, or billing controls
Use the Service to train competing AI models

We may suspend or terminate accounts that violate these rules.

5. Subscriptions and Billing

Free Trial

New accounts get a 14-day free trial. No credit card required upfront. If you don't convert to a paid plan, your account is archived (not deleted) for 30 days before removal.

Paid Plans

Plans are billed monthly or annually, in advance.
Annual plans receive a 20% discount off the monthly rate.
All fees are non-refundable except where required by law or explicitly offered by us.
We may change pricing with 30 days' notice. Existing subscribers keep their current rate until renewal.
Taxes (sales tax, VAT, GST) are your responsibility and added at checkout where applicable.

Cancellation

You can cancel anytime from your admin dashboard or by emailing us.
Cancellation takes effect at the end of your current billing period.
We don't pro-rate refunds for unused time.

Failed Payments

If a payment fails, we'll retry 3 times over 10 days. If still unpaid, we'll suspend your account. 60 days of non-payment results in account deletion.

6. Data and Content

You own your data — practice transcripts, session ratings, custom scenarios, your branding.
You grant us a limited license to process your data strictly for running the Service.
We do NOT use your data to train AI models.
You're responsible for ensuring you have the right to upload any content (logos, custom scenarios, etc.).

7. Intellectual Property

RepGym, including the software, design, scenarios, and brand, is owned by Copayee Inc. and protected by copyright and trademark law. You may not copy, modify, or create derivative works without written permission.

8. Availability and Uptime

We aim for 99.5% uptime but don't guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. We're not liable for downtime caused by:

Force majeure (acts of God, war, natural disasters)
Third-party service outages (AWS, Cloudflare, Anthropic, etc.)
Issues caused by your ISP or network
Scheduled maintenance

9. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated feedback is provided as a training aid. It's not a substitute for professional sales coaching, legal advice, or psychological counseling. Use judgment when applying it.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising out of:

Your use of the Service in violation of these terms
Content you upload or generate through the Service
Your violation of applicable laws or third-party rights

12. Termination

We can suspend or terminate your account if you violate these terms, fail to pay, or if we reasonably believe your use poses a legal or security risk. You can terminate anytime by cancelling your subscription.

On termination:

Access to the Service ends immediately
We retain your data for 30 days, then permanently delete it (unless legally required to retain longer)
You can export your data before termination takes effect
Any unpaid fees remain owed

13. Changes to These Terms

We may update these terms from time to time. Material changes will be announced via email at least 30 days in advance. Continued use after changes take effect constitutes acceptance.

14. Governing Law and Disputes

These terms are governed by the laws of the State of [STATE TO BE FINALIZED], without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in [COUNTY TO BE FINALIZED], except that either party may seek injunctive relief in any court with jurisdiction.

15. Contact

Questions? Email [email protected].